Service Design

One area where we at SmartLabs Work have decided to undertake that is mostly erroneously left out by most service providers is service design. When a company is lagging in service design, the result is internal conflicts among co-workers and external conflicts with customers.

Service design does not rest around finding out if the service is market-fit. It is not seeking to know if your service is needed in your market. It has to do with how a company interacts with its customers when doing them a service.

Service design can be seen as a set of behavioural guidelines that a company plans to follow when interacting internally or externally with customers and the public.

A company that has well-designed services will have a high retention rate with their old customers while having excellent customer satisfaction with new customers. In such a company, the workers work as a team and have fluent communication and little or no administrative bottle-necks.

We can help you design your service to suit your market as well as customizing it to adapt to your work culture.


Talk to us let us see if we can help with your business strategy

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